Automatic replies to every Google review

StarReview analyses each new review and generates a personalised reply — automatically, in your style, in your customer's language.

Get started

Setup in 2 minutes · 14-day money-back guarantee

Benefits

Instant replies, around the clock

New reviews are automatically detected and answered — even at night, on weekends and during holidays. No manual checking required.

Every reply is unique

No copy-paste responses. The AI references specific details from the review and varies structure, tone and opening with every reply.

Your style, not ours

StarReview learns from your edits. When you rewrite a reply, the AI remembers your personal style and improves over time.

Control over negative reviews

Positive reviews (4–5 stars) are answered automatically. For 1–2 stars, you receive 3 suggestions and decide what gets published.

Multilingual without extra effort

The AI detects the review language automatically and replies in the same language: German, French, Italian or English.

Natural delay

Replies are published with a random delay so they look natural — not like they came from a bot.

How it works

Review detected

StarReview checks your Google Business Profile regularly for new reviews.

AI analyses

Sentiment, language, topic and star rating are analysed. The right tone is selected.

Reply generated

A personalised reply is created: unique, in the right tone, in the right language.

Published or sent for approval

Positive reviews: published automatically. Negative reviews: you choose from 3 suggestions.

Unanswered reviews cost you money

89%

read reviews first

Before visiting your business, customers check your Google reviews

BrightLocal, 2024

3×

more trust

Businesses that reply are perceived as three times more trustworthy

BrightLocal, 2024

+12%

more revenue

Just half a star more brings up to 12% more revenue

Harvard Business School, 2016

68%

come back

When you respond to criticism, 68% give your business a second chance

ReviewTrackers, 2022

Every week without replies, you're losing potential customers.

Frequently asked questions

Are all reviews really answered automatically?

By default, reviews with 3–5 stars are answered automatically. For 1–2 stars, you receive suggestions to choose from. You can also enable fully automatic replies for all reviews.

Do the replies sound natural?

Yes. The AI is trained to respond like a real business owner — no generic phrases, no AI-typical clichés. Every reply references specific details from the review.

What if I want to change a reply?

For negative reviews, you receive 3 different suggestions. You can select one or customise it. The AI learns from your changes and adapts its style for future replies.

How quickly are replies published?

Positive reviews are answered with a short, natural-looking delay. For negative reviews, you are notified immediately and decide when the reply is published.