Answer Booking.com guest reviews without digging through the extranet
StarReview connects directly to Booking.com: new guest reviews are detected automatically and a reply draft is prepared in your style. You approve and publish the reply in the extranet, one click takes you to the right place.
Start a 7-day trial for CHF 0.-Benefits
New guest reviews detected automatically
You link your Booking.com property once via the link to your page. From then on StarReview reports every new guest review by itself.
Drafts in your style
Reply drafts use the same learned style as your Google replies. Guests hear the same voice of your house on every platform.
Direct link into the extranet
Booking.com offers no open interface for services like StarReview to publish replies. So: copy the draft, open the direct link, paste it in the extranet. About a minute per reply.
One inbox for every platform
Booking.com reviews appear in the same inbox as Google and TripAdvisor, with a platform filter and a sentiment read per review.
Included in your plan
50 reply credits per location and month. They apply across every connected channel.
How it works
Link your property
On the Platforms page you paste the link to your Booking.com page. That is all it takes.
Guest review detected, draft ready
StarReview detects the new review, analyses content and score and prepares a reply draft in your style.
Approve and copy
You review the draft, adjust it if needed and copy it with one click. The direct link opens the extranet.
Publish in the extranet
In the extranet you paste the reply under the review. After Booking.com reviews it, it appears publicly.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Can StarReview reply on Booking.com directly?
No. Booking.com only offers the reply function inside the property extranet; there is no open interface for services like StarReview. StarReview handles everything up to publishing: detecting, drafting, copying, and a direct link into the extranet.
How do I link my property to StarReview?
On the Platforms page in StarReview you paste the link to your public Booking.com page. The link is active immediately, without any Booking.com credentials.
Where does my reply appear?
Publicly under the guest review on your Booking.com page, once you have pasted it in the extranet and Booking.com has checked it. That check typically takes up to 48 hours.
What style are the drafts written in?
The same style as your Google replies. StarReview learns your tone per location and uses it on every platform.
How many Booking.com replies are included?
50 reply credits per location and month. They apply across every connected channel.
Do I see Booking.com and Google reviews in one place?
Yes. All reviews arrive in the same inbox, with a filter per platform and a sentiment read per review.
Does this work for holiday flats and B&Bs?
Yes. StarReview links any property with a public Booking.com page: hotels, guest houses, B&Bs and holiday flats.
Why should I reply to Booking.com reviews?
Your reply appears publicly with the review. Prospective guests can see not only the praise or criticism, but how you addressed that specific experience.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Connect your channels, drafts appear on click
StarReview brings new feedback from your connected channels together. A fitting reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-Other platforms
Same inbox, same voice.