Answer Booking.com guest reviews without digging through the extranet
StarReview connects directly to Booking.com: new guest reviews are detected automatically and a reply draft is prepared in your style. You approve and publish the reply in the extranet, one click takes you to the right place.
Connect Google, get 7 ready reply drafts for freeConnect Google Business Profile · No credit card
Benefits
New guest reviews detected automatically
You link your Booking.com property once via the link to your page. From then on StarReview reports every new guest review by itself.
Drafts in your style
Reply drafts use the same learned style as your Google replies. Guests hear the same voice of your house on every platform.
Direct link into the extranet
Booking.com offers no open interface for services like StarReview to publish replies. So: copy the draft, open the direct link, paste it in the extranet. About a minute per reply.
One inbox for every platform
Booking.com reviews appear in the same inbox as Google and TripAdvisor, with a platform filter and a sentiment read per review.
Included in your plan
Replies to Booking.com reviews are part of the shared allotment of 20 per paid location per month; very long reviews count double.
How it works
Link your property
On the Platforms page you paste the link to your Booking.com page. That is all it takes.
Guest review detected, draft ready
StarReview detects the new review, analyses content and score and prepares a reply draft in your style.
Approve and copy
You review the draft, adjust it if needed and copy it with one click. The direct link opens the extranet.
Publish in the extranet
In the extranet you paste the reply under the review. After Booking.com reviews it, it appears publicly.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Can StarReview reply on Booking.com directly?
No. Booking.com only offers the reply function inside the property extranet; there is no open interface for services like StarReview. StarReview handles everything up to publishing: detecting, drafting, copying, and a direct link into the extranet.
How do I link my property to StarReview?
On the Platforms page in StarReview you paste the link to your public Booking.com page. The link is active immediately, without any Booking.com credentials.
Where does my reply appear?
Publicly under the guest review on your Booking.com page, once you have pasted it in the extranet and Booking.com has checked it. That check typically takes up to 48 hours.
What style are the drafts written in?
The same style as your Google replies. StarReview learns your tone per location and uses it on every platform.
How many Booking.com replies are included?
Each paid location includes 20 replies per month, as a shared allotment for Booking.com, TripAdvisor and the paste-in tool for other platforms. Very long reviews count double.
Do I see Booking.com and Google reviews in one place?
Yes. All reviews arrive in the same inbox, with a filter per platform and a sentiment read per review.
Does this work for holiday flats and B&Bs?
Yes. StarReview links any property with a public Booking.com page: hotels, guest houses, B&Bs and holiday flats.
Why should I reply to Booking.com reviews?
Travellers compare properties right on Booking.com, and host replies are part of the overall impression. Responding visibly to praise and criticism signals care to future guests, well beyond the single review.
One price. No surprises.
One plan. The price per business drops as you connect more locations.
Other providers charge CHF 79-499 per month for comparable features.
Starter
For 1 business
CHF 39.-
/month
Growth
For 2-4 businesses
CHF 29.-
/business/month
Scale
5+ businesses
CHF 19.-
/business/month
- StarReview learns your style from past and future replies New
- Uses your website details. Mentions services and locations when relevant. New
- Replies automatically in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies New
- 20 replies per month for other platforms like TripAdvisor, Booking.com, Yelp, Facebook and Instagram New
- Unlimited replies to Google reviews
- Multiple locations in one account; price drops automatically from 2 and 5 locations
- Daily email with new reviews and ready-to-send reply suggestions
- Negative reviews stay manual by default. Optional automation by star rating.
- Reply style adjustable per star level
- QR code, review link and print-ready cards to collect more reviews Included
- Photo processing for Google reviews, up to 2 photos per review Optional, not included
- Cancel monthly, no minimum term
7 ready reply drafts for freeConnect your Google Business Profile and get drafts for real Google reviews.You decide what gets published.No credit card, no commitment.
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
The price is calculated automatically after your Google Business Profile is connected.
Have 7 ready reply drafts prepared for free
StarReview finds unanswered Google reviews and prepares fitting reply suggestions in your style.
Connect Google, get 7 ready reply drafts for freeOther platforms
Same inbox, same voice.