Hotel reviews from Google to HolidayCheck, answered professionally
Your guests review on Google, TripAdvisor, Booking.com, Expedia and HolidayCheck. StarReview detects new reviews on all five platforms and prepares fitting reply drafts, in the guest's language, in your style. You approve every reply.
Start a 7-day trial for CHF 0.-Connect Google Business Profile
Why review management matters for Hotels
International guests review in different languages
Swiss hotels receive reviews in German, French, Italian and English. Answering each one manually is time-consuming and error-prone.
Reviews sit next to the booking offer
Travellers see reviews on Booking.com, Expedia, and Google before booking. Public replies show how the hotel handles both praise and complaints.
Multiple locations, one team
Hotel groups with multiple properties cannot assign a person for review management at every location. StarReview scales with you.
How StarReview replies for Hotels
Real examples, automatically generated, in your style.
Beautiful hotel with breathtaking views of the Alps. The breakfast buffet was outstanding. Very friendly staff!
Dear Marie, thank you so much for your wonderful review! We're delighted that you enjoyed the views and our breakfast. Our team is thrilled by your kind words. You are welcome back any time!
Room was outdated, WiFi didn't work properly, and the bathroom needed a deep clean. Not worth the price.
Dear James, thank you for your honest feedback. We sincerely apologise that the room and WiFi did not meet your expectations. We have addressed these issues with our maintenance and housekeeping teams to ensure a better experience for future guests.
Why StarReview for Hotels
Multilingual replies
StarReview detects German, French, Italian, and English reviews and drafts the reply in the guest's language.
Multi-location management
Manage the reviews of all your hotels from one place. Each location receives individual, location-specific replies.
Weekly review report
Receive a summary every Monday of all new reviews, trends and your average rating by email.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Frequently asked questions
How does StarReview work for hotels?
StarReview connects to your hotel's Google Business Profile. Every new review is automatically analysed and answered with a personalised reply in the guest's language.
Can StarReview manage multiple hotels at once?
Yes. You can manage as many locations as you like, each costs CHF 29 per month. Each hotel receives individual replies based on the specific feedback.
What does StarReview cost for hotels?
CHF 29 per location per month, flat, also with several hotels. Included are 50 reply credits per calendar month per location. Ideal for hotel chains.
Does StarReview reply to English reviews?
Yes. StarReview detects German, French, Italian, and English and drafts the reply in the language of the review.
Directly connected platforms
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-