Reviews with photos can also get a personal reply
With photo recognition enabled, StarReview looks at the photo when a guest uploads one of their plate and uses clear visual context for more grounded replies. Photo recognition is an optional paid add-on.
Connect Google, get 7 ready reply drafts for freeConnect Google Business Profile · No credit card
Benefits
StarReview reads the image
A separate image recognition recognises what is in uploaded photos: the dish, the room, the atmosphere, a service detail. The observation flows into the reply without distorting your voice.
Concrete instead of generic
Instead of "Thanks for your visit", the guest reads something like "Glad you enjoyed the Carbonara, we make it from an old family recipe". The reply feels read, not waved through.
Used sparingly
Up to two photos per review. The monthly add-on includes 20 photo-bearing reviews per business; backlog photos are a separate one-time option. Not every photo contains useful reply context.
Safe and private
Photos are processed only for photo-aware reply suggestions. StarReview does not keep a separate photo database; short observations are used only where needed for the reply.
How it works
Review with photo detected
As soon as a new review includes photos and the add-on is active, the photo workflow kicks in.
Image recognition analyses
The image recognition looks at up to two photos and extracts one or two short, factual observations.
Reply gets enriched
The observations flow into the reply text, in your personal voice.
Held for approval
Photo-aware replies stay in approval, even if automatic publishing is enabled for that star rating.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
What kinds of images are recognised?
Anything guests typically upload with Google reviews: dishes, interiors, exterior shots, service details. The image recognition is trained for restaurant and hospitality contexts.
Are my photos stored?
StarReview does not keep a separate photo database. Photos or photo URLs are processed for the reply suggestion; short factual observations can be stored with the draft.
Are there extra costs?
Yes. Photo processing is a paid add-on: CHF 9.- per business per month for future photo-bearing reviews. Photo-aware backlog processing is priced separately as a one-time option.
One price. No surprises.
One plan. The price per business drops as you connect more locations.
Other providers charge CHF 79-499 per month for comparable features.
Starter
For 1 business
CHF 39.-
/month
Growth
For 2-4 businesses
CHF 29.-
/business/month
Scale
5+ businesses
CHF 19.-
/business/month
- StarReview learns your style from past and future replies New
- Uses your website details. Mentions services and locations when relevant. New
- Replies automatically in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies New
- 20 replies per month for other platforms like TripAdvisor, Booking.com, Yelp, Facebook and Instagram New
- Unlimited replies to Google reviews
- Multiple locations in one account; price drops automatically from 2 and 5 locations
- Daily email with new reviews and ready-to-send reply suggestions
- Negative reviews stay manual by default. Optional automation by star rating.
- Reply style adjustable per star level
- QR code, review link and print-ready cards to collect more reviews Included
- Photo processing for Google reviews, up to 2 photos per review Optional, not included
- Cancel monthly, no minimum term
7 ready reply drafts for freeConnect your Google Business Profile and get drafts for real Google reviews.You decide what gets published.
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
The price is calculated automatically after your Google Business Profile is connected.
Prepare 7 ready reply drafts for free
StarReview finds unanswered Google reviews and prepares reply drafts in your style.
Connect Google, get 7 ready reply drafts for free