Reviews with photos can also get a personal reply
With photo recognition enabled, StarReview looks at the photo when a guest uploads one of their plate and uses clear visual context for more grounded replies. Photo processing remains optional.
Start a 7-day trial for CHF 0.-Connect Google Business Profile
Benefits
StarReview reads the image
A separate image recognition recognises what is in uploaded photos: the dish, the room, the atmosphere, a service detail. The observation flows into the reply without distorting your voice.
Concrete instead of generic
Instead of "Thanks for your visit", the guest reads something like "Glad you enjoyed the Carbonara, we make it from an old family recipe". The reply feels read, not waved through.
Used sparingly
Up to two photos per review. Not every photo contains useful reply context.
Safe and private
Photos are processed only for photo-aware reply suggestions. StarReview does not keep a separate photo database; short observations are used only where needed for the reply.
How it works
Review with photo detected
As soon as a new review includes photos and photo processing is active, the photo workflow kicks in.
Image recognition analyses
The image recognition looks at up to two photos and extracts one or two short, factual observations.
Reply gets enriched
The observations flow into the reply text, in your personal voice.
Held for approval
Photo-aware replies stay in approval, even if automatic publishing is enabled for that star rating.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
What kinds of images are recognised?
Anything guests typically upload with Google reviews: dishes, interiors, exterior shots, service details. The image recognition is trained for restaurant and hospitality contexts.
Are my photos stored?
StarReview does not keep a separate photo database. Photos or photo URLs are processed for the reply suggestion; short factual observations can be stored with the draft.
Are there extra costs?
Photo processing is optional and shown before generation.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-