Annual
3 months free · Save 25%CHF 21.75
per location per month
CHF 261.- · per location per year
Save CHF 87 per location each year
Reviews with photos can also get a personal reply
With photo recognition enabled, StarReview looks at the photo when a guest uploads one of their plate and uses clear visual context for more grounded replies. Photo processing is available on request and costs 1 extra credit per reply with photos.
Start a 7-day trial for CHF 0.-Connect Google Business Profile · No credit card
Benefits
StarReview reads the image
A separate image recognition recognises what is in uploaded photos: the dish, the room, the atmosphere, a service detail. The observation flows into the reply without distorting your voice.
Concrete instead of generic
Instead of "Thanks for your visit", the guest reads something like "Glad you enjoyed the Carbonara, we make it from an old family recipe". The reply feels read, not waved through.
Used sparingly
Up to two photos per review. A reply with photo processing costs 2 credits instead of 1. Not every photo contains useful reply context.
Safe and private
Photos are processed only for photo-aware reply suggestions. StarReview does not keep a separate photo database; short observations are used only where needed for the reply.
How it works
1
Review with photo detected
As soon as a new review includes photos and photo processing is active, the photo workflow kicks in.
2
Image recognition analyses
The image recognition looks at up to two photos and extracts one or two short, factual observations.
3
Reply gets enriched
The observations flow into the reply text, in your personal voice.
4
Held for approval
Photo-aware replies stay in approval, even if automatic publishing is enabled for that star rating.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
What kinds of images are recognised?
Anything guests typically upload with Google reviews: dishes, interiors, exterior shots, service details. The image recognition is trained for restaurant and hospitality contexts.
Are my photos stored?
StarReview does not keep a separate photo database. Photos or photo URLs are processed for the reply suggestion; short factual observations can be stored with the draft.
Are there extra costs?
No monthly surcharge. Photo processing costs 1 extra credit: a reply with photos draws 2 reply credits instead of 1.
One price. No surprises.
One price per location. Connect every channel, you only pay for replying.
Monthly
CHF 29.-
per location per month
50 reply credits included
Per calendar month and location – across every connected channel, including Google.
A standard reply without photo processing costs 1 credit. With optional photo processing, StarReview shows the required credits before generation. Unused included credits do not carry over; topped-up credits stay until used.
- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Connect every channel, you only pay for replying. See every channel
- Multiple locations in one account, one dashboard. Credits apply per location.
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Photo processing selectable
- Cancel monthly, no minimum term
Start a 7-day trial for CHF 0.-
No credit card required.
Swiss provider, nDSG & GDPR compliant Cancel monthly, no minimum term No setup fee
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
Last 6 months
Last 12 months
Last 24 months
All reviews since the beginning
The price is calculated automatically after your Google Business Profile is connected.
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-