Reviews with photos also get a personal reply
When a guest uploads a photo of their plate, StarReview looks at it and writes about it. Instead of "Thanks for visiting", they read "Glad you enjoyed the pasta".
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Benefits
The AI reads the image
A separate vision AI recognises what is in uploaded photos: the dish, the room, the atmosphere, a service detail. The observation flows into the reply without distorting your voice.
Concrete instead of generic
Instead of "Thanks for your visit", the guest reads something like "Glad you enjoyed the Carbonara, we make it from an old family recipe". The reply feels read, not waved through.
Used sparingly
Up to two photos per review, a maximum of five photo-based replies per business per month. Enough for the important cases without running every reply through vision processing.
Safe and private
The image is processed once, two short observations are extracted, then nothing further is stored. No photo database, no tracking.
How it works
Review with photo detected
As soon as a new review includes photos, the photo workflow kicks in.
Vision AI analyses
The vision AI looks at up to two photos and extracts one or two short, factual observations.
Reply gets enriched
The observations flow into the reply text, in your personal voice.
Approved as usual
Positive reply: published automatically. Negative: you see photo-aware suggestions to pick from.
Unanswered reviews cost you money
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022Every week without replies, you're losing potential customers.
Frequently asked questions
What kinds of images are recognised?
Anything guests typically upload with Google reviews: dishes, interiors, exterior shots, service details. The vision AI is trained for restaurant and hospitality contexts.
Are my photos stored?
No. The image is processed once by the vision AI, two short observations are added to the reply, after that the image is not stored further. No photo database.
Are there extra costs?
No. Photo-based processing is included in the subscription. The monthly limit of five photo-based replies per business is enough for the important cases.
One price. No surprises.
Cancel monthly. All prices in CHF.
Other providers charge CHF 79–499 per month for comparable features.
Also available: clean up old reviews
Answer old reviews
One-time cleanup of all unanswered reviews. Bookable independently of the subscription.
from CHF 1.– per review
Tiered pricing
- 1–50 reviews: CHF 1.– each
- 51–200 reviews: CHF 0.50 each
- 201+ reviews: CHF 0.25 each
Choose scope
- Last 6 months
- Last 12 months
- Up to 24 months back