Google reviews for your practice, answered professionally and empathetically
Patients review your practice on Google. StarReview replies professionally and empathetically, without revealing sensitive patient data.
Get startedSetup in 2 minutes · Cancel monthly
Why review management matters for Healthcare
Patients choose doctors based on reviews
72% of patients use online reviews when choosing a doctor. A well-maintained Google profile is now as important as a personal recommendation.
Data protection in replies is critical
Responding to health reviews is sensitive: you must not confirm patient data or mention treatment details. StarReview knows this.
The practice team has no time for online marketing
Between consultations, administration and emergencies, there's no time for review management. StarReview handles it automatically.
How StarReview replies for Healthcare
Real examples, automatically generated, in your style.
Very competent doctor who takes time and explains everything clearly. The practice is modern and the team is friendly.
Dear Claudia, thank you so much for your review! We're glad that you feel well looked after with us. We place great value on clear communication. Thank you for your trust!
Over an hour waiting despite having an appointment. Treatment felt rushed and impersonal. Very disappointed.
Dear Robert, we're sorry that the waiting time and treatment did not meet your expectations. We take your feedback very seriously and have adjusted our scheduling to prevent such situations in the future. Please contact us directly for a personal conversation.
Why StarReview for Healthcare
Privacy-compliant replies
The AI is trained never to reference specific treatments or diagnoses. Replies are professional and GDPR-compliant.
Empathetic tone for patients
Health topics require particular sensitivity. StarReview replies with empathy and understanding, never defensively.
Control over every review
By default you approve every reply before publication. Especially important in healthcare (the healthcare industry always requires approval by default).
Unanswered reviews cost you money
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022Every week without replies, you're losing potential customers.
One price. No surprises.
Cancel monthly. All prices in CHF.
Other providers charge CHF 79–499 per month for comparable features.
Also available: clean up old reviews
Answer old reviews
One-time cleanup of all unanswered reviews. Bookable independently of the subscription.
from CHF 1.– per review
Tiered pricing
- 1–50 reviews: CHF 1.– each
- 51–200 reviews: CHF 0.50 each
- 201+ reviews: CHF 0.25 each
Choose scope
- Last 6 months
- Last 12 months
- Up to 24 months back
Frequently asked questions
Is StarReview GDPR-compliant for medical practices?
Yes. StarReview only processes publicly visible review texts. The AI is trained never to reference patient data, diagnoses or treatment details in replies. All data is stored in the EU.
How does StarReview handle sensitive health reviews?
The AI replies empathetically without addressing specific medical details. For negative reviews, a personal conversation is always offered rather than responding publicly to criticism.
What does StarReview cost for a medical practice?
For a single practice CHF 39/month. For multiple locations (e.g. practice group) from CHF 19/location/month. All plans include unlimited replies.
Does StarReview work for dentists and therapists?
Yes. StarReview works for all healthcare professionals with a Google Business Profile: medical practices, dental practices, physiotherapy, psychology, clinics and more.