The AI learns your style, automatically, per location
StarReview analyses your previous Google replies and learns how each location communicates. The AI knows what customers praise and criticise, and responds accordingly.
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Benefits
Automatic style analysis from day 1
When you connect your Google profile, StarReview analyses all previous replies. The AI immediately understands your tone, vocabulary and style, no manual configuration needed.
Each location has its own style
Your restaurant in Zurich responds differently to your hotel in Geneva. StarReview learns a unique reply style for each location based on actual previous replies.
Customer intelligence included
The AI analyses what your customers frequently praise and criticise. Future replies naturally reference known strengths and address known weaknesses.
Improves with every edit
When you adjust an AI reply, the AI learns from it. The more you use it, the better the replies become, like an assistant who knows you better over time.
Staff turnover? No problem.
The reply style belongs to the location, not a person. When an employee leaves, the quality of replies remains identical, the AI has learned the location's style.
No generic phrases
Thanks to style learning and customer intelligence, replies sound like they were written by you, not by a chatbot. The AI knows your business and your customers.
How it works
Connect Google profile
StarReview reads all previous reviews and your replies to them.
Style is analysed
The AI analyses your reply style: tone, vocabulary, structure, salutation. Per location and per star rating.
Customer feedback is evaluated
What do customers praise? What do they criticise? The AI creates a strengths/weaknesses profile for each location.
Replies sound like you
From the very first new review, the AI replies in your style, with knowledge of your strengths and areas for improvement.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022Every reply is a public signal that you read, listen, and care.
Frequently asked questions
How does the AI learn my style?
When you connect your Google Business Profile, StarReview reads all previous reviews and your replies. These are stored as style examples, separated by location, star rating and language. The AI uses these examples as templates for future replies.
What if I don't have any previous replies?
No problem. The AI starts with a professional default style and then learns from every adjustment you make. After just a few edits, replies are already tailored to your style.
Does the AI also learn from negative reviews?
Yes. The AI learns separately for each star rating. The tone for a 1-star reply deliberately differs from a 5-star reply. The AI knows how your location responds to criticism and how to praise.
What happens when staff change?
Nothing. The reply style is tied to the location, not a person. Even if the manager changes, the AI continues to reply in the location's style, consistent and professional.
One price. No surprises.
Cancel monthly. All prices in CHF.
Other providers charge CHF 79-499 per month for comparable features.
Also available: clean up old reviews
Answer old reviews
One-time cleanup of all unanswered reviews. Bookable independently of the subscription.
from CHF 1.- per review
Tiered pricing
- 1-50 reviews: CHF 1.- each
- 51-200 reviews: CHF 0.50 each
- 201+ reviews: CHF 0.25 each
Choose scope
- Last 6 months
- Last 12 months
- Up to 24 months back