Answer Hotels.com guest reviews through the same connection as Expedia
Hotels.com is an Expedia Group brand: guest reviews flow into the same review pool as on Expedia. StarReview detects new reviews automatically and prepares a reply draft in your style. You approve and publish the reply in Expedia Partner Central, one place for both brands.
Start a 7-day trial for CHF 0.-Benefits
New guest reviews detected automatically
You paste the link to your Hotels.com page once. From then on StarReview reports every new guest review by itself.
One review pool with Expedia
Hotels.com and Expedia share the same Expedia Group review inventory. One link is enough, whichever of the two pages you paste.
Drafts in your style
Reply drafts use the same learned style as your Google replies. Guests hear the same voice of your house on every platform.
Direct link into Partner Central
Publishing happens in Expedia Partner Central, the shared area for Expedia and Hotels.com: copy the draft, open the direct link, paste it.
Included in your plan
50 reply credits per location and month. They apply across every connected channel.
How it works
Link your property
On the Platforms page you paste the link to your Hotels.com page. An Expedia link works just the same.
Guest review detected, draft ready
StarReview detects the new review, analyses content and score and prepares a reply draft in your style.
Approve and copy
You review the draft, adjust it if needed and copy it with one click. The direct link opens Partner Central.
Publish in Partner Central
In Expedia Partner Central you paste the reply under the review and publish it, one place for Hotels.com and Expedia.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Is Hotels.com the same as Expedia?
Hotels.com is its own booking platform but belongs to Expedia Group. Guest reviews of both brands flow into one shared pool, and they are answered in the same place: Expedia Partner Central.
How do I link my property to StarReview?
On the Platforms page in StarReview you paste the link to your public Hotels.com page; an Expedia link works just the same. The link is active immediately, without any credentials.
Can StarReview reply on Hotels.com directly?
No. Publishing happens in Expedia Partner Central, the Expedia Group area for lodging partners. StarReview handles everything up to publishing: detecting, drafting, copying, and a direct link to the right place.
Where does my reply appear?
Publicly with the guest review, once you have pasted it in Partner Central and Expedia Group has released it. Since both brands share one review pool, the reply appears with the review whether it is shown on Hotels.com or Expedia.
Do I need a second link if Expedia is already connected?
No. One link per location is enough: Hotels.com and Expedia share the same review inventory, and StarReview covers both through the same connection.
How many replies are included?
50 reply credits per location and month. They apply across every connected channel.
Do I see Hotels.com and Google reviews in one place?
Yes. All reviews arrive in the same inbox, with a filter per platform and a sentiment read per review.
Why should I reply to Hotels.com reviews?
Your reply appears publicly with the review. Prospective guests can see how you handle specific experiences, praise and complaints.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Connect your channels, drafts appear on click
StarReview brings new feedback from your connected channels together. A fitting reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-Other platforms
Same inbox, same voice.