Terms of Service
Last updated: April 2026
These Terms of Service govern the use of the StarReview platform (starreview.ch). By registering, you accept these Terms.
1. Subscription
StarReview is offered as a monthly subscription. The subscription renews automatically unless cancelled before the end of the current billing period.
2. Pricing
All prices are in Swiss Francs (CHF) inclusive of VAT. Current subscription prices are:
- Starter: CHF 39 / month (1 location)
- Growth: CHF 29 / month per location (2-4 locations)
- Scale: CHF 19 / month per location (5+ locations)
For responding to existing reviews (backlog), the following prices apply:
- 1-50 reviews: CHF 1.00 per review
- 51-200 reviews: CHF 0.50 per review
- Over 200 reviews: CHF 0.25 per review
Price changes will be announced at least 30 days in advance by email.
3. Cancellation
You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for the remaining term.
4. Google Business Profile Authorisation
To use StarReview, you authorise access to your Google Business Profile. This includes:
- Reading reviews
- Publishing replies to reviews
- Retrieving location information
You may revoke access at any time via your Google account settings. StarReview is an independent service and is not affiliated with Google LLC.
5. Automatic Replies & User Consent
StarReview uses artificial intelligence to generate and publish replies to your Google reviews. Replies are only published after you have given your express consent.
During onboarding, you confirm via a consent checkbox that you authorise StarReview to publish AI-generated replies to your reviews. Setup cannot be completed without this confirmation. The date and time of your consent are recorded and stored.
By default, every reply requires your manual approval, regardless of star rating. You explicitly enable automatic publishing per star rating in Settings (e.g. only for 5-star reviews). Negative reviews (1-2 stars) almost always remain in manual-approval mode in practice.
- Replies are published with randomised delays (between 30 minutes and 11 hours, varying by star rating) that match natural human response patterns. Swiss public holidays and quiet hours are respected.
- Backlog processing: maximum 8 replies per day
You may withdraw your consent, pause, or change automation settings at any time in your account settings. Upon withdrawal, no further automatic replies will be published. You remain responsible for all published replies.
6. Usage Guidelines
When using StarReview, you agree to:
- Not create or promote spam or fake reviews
- Not use the service for illegal purposes
- Not circumvent security measures or rate limits
7. Limitation of Liability
StarReview is not liable for:
- The accuracy or appropriateness of generated replies
- Damages arising from the publication of replies
- Downtime or service interruptions
- Changes to third-party interfaces
- Delays in reply processing
8. Changes to the Terms
We reserve the right to amend these Terms at any time. Material changes will be announced at least 14 days in advance by email.
9. Governing Law and Place of Jurisdiction
The contractual relationship between you and StarReview is governed exclusively by Swiss law, excluding its conflict-of-laws provisions and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the registered seat of the provider in the Canton of Thurgau, subject to mandatory statutory jurisdiction rules in favour of consumers.