Never leave a review unanswered again
StarReview creates ready reply drafts for every review on Google and TripAdvisor, in your tone and in your customer's language.
No credit card required
Or check first: your response rate compared to competitors nearby
Already registered? Sign In
- Connected business locations
- 0
- Reviews synchronized
- 0
- AI replies generated
- 0
- Hours saved
- 0
Live since June 2026 · automatically updated
Replying to reviews is the task that keeps getting put off.
A new review comes in. You want to reply, but the cursor just blinks. What do you write so it doesn't sound like a template? So, later. And then the unanswered reviews pile up, or every reply ends up sounding the same.
How you start with StarReview
Connect your Google account
Sign in with the account that manages your Google Business Profile.
Confirm location and business details
Select the location, then check and confirm website, language, signature, email, and industry.
Get 7 ready reply drafts
StarReview then prepares suggestions for your open Google reviews.
Review, edit, approve
You stay in control. Nothing is published until you approve it.
One price. No surprises.
One plan. The price per business drops as you connect more locations.
Other providers charge CHF 79-499 per month for comparable features.
Starter
For 1 business
CHF 39.-
/month
Growth
For 2-4 businesses
CHF 29.-
/business/month
Scale
5+ businesses
CHF 19.-
/business/month
- StarReview learns your style from past and future replies New
- Uses your website details. Mentions services and locations when relevant. New
- Replies automatically in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies New
- 20 replies per month for other platforms like TripAdvisor, Booking.com, Yelp, Facebook and Instagram New
- Unlimited replies to Google reviews
- Multiple locations in one account; price drops automatically from 2 and 5 locations
- Daily email with new reviews and ready-to-send reply suggestions
- Negative reviews stay manual by default. Optional automation by star rating.
- Reply style adjustable per star level
- QR code, review link and print-ready cards to collect more reviews Included
- Photo processing for Google reviews, up to 2 photos per review Optional, not included
- Cancel monthly, no minimum term
7 ready reply drafts for freeConnect your Google Business Profile and get drafts for real Google reviews.You decide what gets published.No credit card, no commitment.
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
The price is calculated automatically after your Google Business Profile is connected.
This is what your replies look like
Personalized replies to every review, automatically, in your style.
We had reserved a table but still had to wait 25 minutes for it to be free. The drinks only arrived after asking several times, while staff chatted behind the bar. The food was good, but at this price I expect more attentive service.
Thank you for your feedback. We are sorry that you experienced a long wait despite having a reservation and that the service did not meet expectations. We take your comments seriously and will address them with our team. We are pleased to hear that you enjoyed the food.
Dear Daniel, waiting 25 minutes for a reserved table and then having to ask several times for the drinks honestly annoys us too. That is not the welcome we want to give. I spoke with the floor team this morning: reserved tables will now have a dedicated point of contact, so this does not happen again. We are glad the food still landed well with you. Come back and ask for me, and I will personally make sure the evening runs smoothly. Warm regards, Sandro (owner)
The pasta was excellent and the service friendly. I did find CHF 14 for a small side salad a bit much, though. It was also very loud and the tables were so close that you heard every word from the neighbours.
Thank you for taking the time to share your experience. We are delighted that you enjoyed the pasta and found our service friendly. We also appreciate your comments regarding pricing, noise levels, and table spacing, and will keep them in mind.
Hello Hannah, glad you enjoyed the pasta, we still make our tagliatelle al ragù by hand every day, so that is lovely to read. On the CHF 14 side salad you have a point: we are reviewing the portion and the price, it has to feel fair. And yes, on busy evenings our dining room does get loud and tight, we are looking right now at how to space the tables a little more without losing seats. Thank you for taking the time for such honest feedback. See you soon, Marco and the Trattoria team
The coffee and croissants are as excellent as ever and the staff very warm. A shame only that the wholegrain bread I bought every week is no longer available.
Thank you very much for your continued support and kind words. We are delighted to hear that you still enjoy our coffee, croissants, and warm service. We understand your disappointment about the wholegrain bread and appreciate your feedback.
Dear Peter, that you keep coming back for the coffee and croissants makes us genuinely happy, that is exactly why we are in the bakery from four in the morning. That your weekly wholegrain bread of all things has dropped from the range is a pity; the reason was a change of flour supplier. I will pass it straight to our master baker and let you know as soon as we offer it again. In the meantime I would point you to our Ruchbrot, it goes in a similar direction. Thank you for your loyalty, Anna and the team
We celebrated a birthday as a group of six and felt welcome from the very first moment. The food was fantastic, especially the starters, and the team looked after us with great care. A thoroughly wonderful evening.
Thank you for your wonderful review. We are delighted that you felt welcome from the moment you arrived and that you enjoyed the food and service throughout the celebration. We look forward to welcoming you back again soon.
Dear Laura, a birthday for six at our place is a real joy, and that you felt welcome from the very first moment is exactly what we aim for. That the starters in particular stayed with you I will gladly pass to our head chef: he is very attached to his burrata with caramelised figs. For your next special occasion, let us know in advance and we will think of something for the birthday table. See you soon, Luca and the whole team
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
StarReview uses what your business already shows
StarReview uses previous Google replies when available, plus your confirmed settings, website facts and later edits. Without usable style examples, it starts with a matching industry style.
Use existing Google replies
When previous replies are available, StarReview detects patterns such as greeting, length, tone, and typical wording.
Use business data
Language, industry, signature, and available website facts help make replies more specific.
Separate context per location
For multiple locations, StarReview uses each location's own business details, language, signature and available previous replies.
Improves through edits
When you edit reply drafts, StarReview uses those corrections as stronger examples for future suggestions.
What StarReview uses
Without existing style examples, StarReview starts with a matching industry style.
Add-on for other platforms: answer comments in your voice
Google, TripAdvisor and Booking.com are connected directly: StarReview automatically detects new reviews and prepares fitting replies. For Yelp, Facebook, Instagram, delivery platforms and more, you paste the review manually, generate a reply, and copy it back yourself.
Replies on TripAdvisor and these other platforms are included, 20 per paid location per month; very long reviews count double. You publish the reply yourself on TripAdvisor and the other platforms; only on Google can StarReview publish automatically after your approval.
Learn more →Additional features
-
Collect reviews, by QR code, link and card
Ask your customers for a Google review. A QR code, a shareable review link and print-ready cards with your logo, included in all plans.
-
Connect multiple Google Business Profiles in one account. Each location keeps its own business details, language, signature and reply suggestions.
-
If a guest uploads a photo of their plate, StarReview can use clear visual context in the reply. Optional paid add-on.
What our customers say
Real reviews from users on Google (translated from German)
"Great tool! Very helpful and useful. I'm glad I no longer have to respond to each Google review individually. The AI responds very naturally, exactly the way I would write it myself."
Alina Pfister
"The automatic responses are professional and match our style perfectly. Highly recommended."
Olga Liakhova
"Customer reviews are very important to me. AI helps me respond to all feedback. The writing feels very natural, a great tool!"
Pilot customer
Frequently asked questions
How does StarReview work?
StarReview connects to your Google Business Profile and automatically reads new reviews. For every review a personalised StarReview Suggestion is prepared. By default you approve every reply before publication; in Settings you can enable automatic publishing per star rating (1, 2, 3, 4, 5).
What AI does StarReview use?
StarReview uses state-of-the-art AI language models, optimized for generating natural, empathetic responses in your style and language.
What languages are supported?
StarReview supports German, French, Italian, and English.
Do replies also work with TripAdvisor, Booking.com or other platforms?
TripAdvisor and Booking.com are connected directly: StarReview automatically detects new reviews and prepares reply suggestions in your tone. You approve the reply and publish it on the platform in question. For Yelp, Facebook and Instagram, you paste the review manually and copy the reply back. Each paid location includes 20 such replies per month; very long reviews count double.
How much does StarReview cost?
StarReview starts at CHF 19 per location/month (Scale, 5+ locations). Starter: CHF 39/month for 1 location. Growth: CHF 29/location/month for 2-4 locations. All plans include unlimited Google review replies and monthly cancellation.
Ready to start?
Setup in 2 minutes. Cancel monthly, no minimum term.
Connect Google, get 7 ready reply drafts for freeStarReview is run by F. Weinhappl. Questions before you start? Write directly to hello@starreview.ch.