Google reviews for your shop, answered professionally
Customers review your store on Google. StarReview prepares a professional, friendly reply draft for every review, in your style. You approve every reply.
Start a 7-day trial for CHF 0.-Connect Google Business Profile
Why review management matters for Retail
Google shows reviews before a shop visit
Customers see comments about range, advice, and service in the business profile. A reply adds the shop's perspective.
Every review is visible to everyone
An unanswered negative review about selection, prices or service puts off new customers. A professional reply turns the impression around.
No time in the shop for online management
Between customer advice, deliveries and the till, there's no time for review management. StarReview handles it for you.
How StarReview replies for Retail
Real examples, automatically generated, in your style.
Great selection and excellent advice! The staff member took plenty of time. Happy to come again.
Dear Heidi, thank you so much for your lovely review! We're glad you enjoyed our selection and the advice. We look forward to your next visit!
Return was refused even though the product was defective. Staff were unfriendly and uninterested.
Dear Kurt, we're sorry you had this experience. It doesn't meet our customer service standards. We've discussed the incident with our team. Please contact us directly so we can find a solution.
Why StarReview for Retail
Professional tone for retail
StarReview understands topics like selection, advice, pricing and returns, and responds appropriately and customer-focused.
Cross-branch management
For chains and multi-branch businesses: manage all locations centrally, each location receives individual replies.
Replies that convince customers
Your replies get read by people who are still deciding. A specific, friendly reply to a good review carries more weight than one more review with no reply at all.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Frequently asked questions
How does StarReview work for retailers?
StarReview connects to your shop's Google Business Profile. Every new review is analysed and a friendly, personalised reply draft is prepared. You approve by default; per-star auto-publishing is optional in Settings.
Can StarReview handle multiple branches?
Yes. You manage all locations centrally, each costs CHF 29 per month. Each location receives individual replies based on the specific feedback.
What does StarReview cost for retailers?
CHF 29 per location per month, flat. Included are 50 reply credits per calendar month per location, across all connected channels.
What types of shops does StarReview work for?
StarReview works for all retailers with a Google Business Profile: fashion shops, electronics stores, bookshops, florists, bakeries, butchers and more.
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-