Google reviews for your shop, answered professionally
Customers review your store on Google. StarReview prepares a professional, friendly reply draft for every review, in your style. You approve every reply.
Get startedSetup in 2 minutes · Cancel monthly
Why review management matters for Retail
Customers research online before visiting the shop
87% of consumers read Google reviews before visiting a local business. Your online reputation determines whether customers come to you or go to the competition.
Every review is visible to everyone
An unanswered negative review about selection, prices or service puts off new customers. A professional reply turns the impression around.
No time in the shop for online management
Between customer advice, deliveries and the till, there's no time for review management. StarReview handles it for you.
How StarReview replies for Retail
Real examples, automatically generated, in your style.
Great selection and excellent advice! The staff member took plenty of time. Happy to come again.
Dear Heidi, thank you so much for your lovely review! We're glad you enjoyed our selection and the advice. We look forward to your next visit!
Return was refused even though the product was defective. Staff were unfriendly and uninterested.
Dear Kurt, we're sorry you had this experience. It doesn't meet our customer service standards. We've discussed the incident with our team. Please contact us directly so we can find a solution.
Why StarReview for Retail
Professional tone for retail
The AI understands topics like selection, advice, pricing and returns, and responds appropriately and customer-focused.
Cross-branch management
For chains and multi-branch businesses: manage all locations centrally, each location receives individual replies.
Greater positive visibility
Quick, friendly replies to positive reviews increase your visibility in Google Search.
Unanswered reviews cost you money
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022Every week without replies, you're losing potential customers.
One price. No surprises.
Cancel monthly. All prices in CHF.
Other providers charge CHF 79–499 per month for comparable features.
Also available: clean up old reviews
Answer old reviews
One-time cleanup of all unanswered reviews. Bookable independently of the subscription.
from CHF 1.– per review
Tiered pricing
- 1–50 reviews: CHF 1.– each
- 51–200 reviews: CHF 0.50 each
- 201+ reviews: CHF 0.25 each
Choose scope
- Last 6 months
- Last 12 months
- Up to 24 months back
Frequently asked questions
How does StarReview work for retailers?
StarReview connects to your shop's Google Business Profile. Every new review is analysed and automatically answered with a friendly, personalised reply.
Can StarReview handle multiple branches?
Yes. With the Growth or Scale plan, you manage all branches centrally. Each location receives individual replies based on the specific feedback.
What does StarReview cost for retailers?
For a single shop CHF 39/month. For 2–4 branches CHF 29/location/month. From 5 branches CHF 19/location/month.
What types of shops does StarReview work for?
StarReview works for all retailers with a Google Business Profile: fashion shops, electronics stores, bookshops, florists, bakeries, butchers and more.