Replies to every review and comment, not just Google
The angry Facebook comment, the long Instagram complaint, the critical TripAdvisor review. Paste the review or comment and StarReview suggests a reply in your voice, in the guest's language. You read it, adjust if needed, and post it yourself.
Get startedSetup in 2 minutes · Cancel monthly
Benefits
Built for the hard comments
The long, angry, ambiguous comment is exactly the one where the right words are hardest to find. StarReview gives you a calm, concrete suggestion that responds to what the guest actually wrote.
In your voice, not generic
The suggestion sounds like you, not like a chatbot. StarReview uses the same style profile as your Google replies, so your brand sounds the same across every channel.
In the guest's language
If a guest writes in French or Italian, the suggestion comes back in the same language: German, French, Italian or English. No switching, no translating.
Paste from any platform
Facebook, Instagram, TripAdvisor, Yelp, HolidayCheck, Uber Eats, Just Eat, Smood, Booking.com, Airbnb. Copy the text, paste it, get a suggestion. No connection, no access to your accounts needed.
You stay in control
StarReview never posts anything itself. You see the suggestion, adjust it, and decide what actually goes live. You copy the finished reply back to the platform.
Free to try, then in your plan
Your first three replies are free, no commitment. After that they are part of your subscription: 30 replies per location per month, with top-up packs when you need more.
How it works
Paste the review or comment
Copy the review or comment from Facebook, Instagram, TripAdvisor or any other platform and paste it into StarReview.
Suggestion in your voice
StarReview suggests a reply in your style and in the guest's language. For critical comments, calm and solution-focused.
Review and adjust
You read the suggestion, change whatever you want or generate a new one. Nothing is published without you.
Back to the platform
Copy the finished reply and post it where the comment lives. Done.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Does StarReview connect to my Facebook or Instagram account?
No. You copy the comment and paste it in, StarReview needs no access to your social media accounts. You copy the finished suggestion back to the platform and post it yourself.
Which platforms can I paste reviews and comments from?
Any of them. Facebook, Instagram, TripAdvisor, Yelp, HolidayCheck, Uber Eats, Just Eat, Smood, Booking.com, Airbnb and more. If you can copy the text, StarReview can suggest a reply.
Do the replies sound like my Google replies?
Yes. They use the same style profile as your review replies. While your style profile is still building, the suggestion draws on what we know about your business until there are enough examples.
What does the feature cost?
Your first three replies are free to try. After that they are part of your subscription: 30 replies per location per month. If you need more, you book a top-up pack directly in the dashboard.
One price. No surprises.
Cancel monthly. All prices in CHF.
Try it free first: 7 replies to your Google reviews and 3 for other platforms like Facebook, Instagram, Uber Eats, TripAdvisor etc., before you decide.
Other providers charge CHF 79-499 per month for comparable features.
Also available: clean up old reviews
Answer old reviews
One-time cleanup of all unanswered reviews. Bookable independently of the subscription.
from CHF 1.- per review
Tiered pricing
- 1-50 reviews: CHF 1.- each
- 51-200 reviews: CHF 0.50 each
- 201+ reviews: CHF 0.25 each
Choose scope
- Last 6 months
- Last 12 months
- Up to 24 months back