Replies to every review and comment, not just Google
Facebook and Instagram comments arrive from your connected accounts. Feedback from channels without a connection can be pasted. Either way, you receive a fitting draft in your voice.
Start a 7-day trial for CHF 0.-Connect Google Business Profile
Benefits
Built for the hard comments
The long, angry, ambiguous comment is exactly the one where the right words are hardest to find. StarReview gives you a calm, concrete suggestion that responds to what the guest actually wrote.
One style profile across channels
The suggestion uses the same location-specific style examples as your Google replies, so terminology and tone remain consistent across channels.
In the guest's language
If a guest writes in French or Italian, the suggestion comes back in the same language: German, French, Italian or English. No switching, no translating.
Connect or paste
Facebook and Instagram are connected. For Airbnb and channels without a connection, paste the text and receive the same fitting draft.
You stay in control
StarReview never posts anything itself. You see the suggestion, adjust it, and decide what actually goes live. You copy the finished reply back to the platform.
Included in your subscription
Connect every channel, you only pay for answering. Your subscription includes 50 reply credits per calendar month per location, across all connected channels. 1 credit per reply.
How it works
Connect the channel or paste the text
Connect Facebook or Instagram. For Airbnb and other channels without a connection, paste the feedback directly into StarReview.
Suggestion in your voice
StarReview suggests a reply in your style and in the guest's language. For critical comments, calm and solution-focused.
Review and adjust
You read the suggestion, change whatever you want or generate a new one. Nothing is published without you.
Back to the platform
Copy the finished reply and post it where the comment lives. Done.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Does StarReview connect to my Facebook or Instagram account?
Yes. Connect your Facebook Page or professional Instagram account. Public posts provide context and comments arrive in StarReview; private messages are not read.
Which platforms still support paste-in?
Airbnb and other channels without a direct connection. If you can copy the text, StarReview can create a fitting reply draft.
Do the replies sound like my Google replies?
Yes. They use the same style profile as your review replies. While your style profile is still building, the suggestion draws on what we know about your business until there are enough examples.
What does the feature cost?
It is part of your subscription: CHF 29 per location per month with 50 reply credits per calendar month per location, across all connected channels. Credits can be topped up directly in the dashboard and stay until used. Before that, try it for 7 days at CHF 0.-; payment method before the first draft.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-