Annual
3 months free · Save 25%CHF 21.75
per location per month
CHF 261.- · per location per year
Save CHF 87 per location each year
Replies to every review and comment, not just Google
The angry Facebook comment, the long Instagram complaint, the critical delivery-platform review. Paste the review or comment and StarReview suggests a reply in your voice, in the guest's language. You read it, adjust if needed, and post it yourself.
Start a 7-day trial for CHF 0.-Connect Google Business Profile · No credit card
Benefits
Built for the hard comments
The long, angry, ambiguous comment is exactly the one where the right words are hardest to find. StarReview gives you a calm, concrete suggestion that responds to what the guest actually wrote.
One style profile across channels
The suggestion uses the same location-specific style examples as your Google replies, so terminology and tone remain consistent across channels.
In the guest's language
If a guest writes in French or Italian, the suggestion comes back in the same language: German, French, Italian or English. No switching, no translating.
Paste from any platform
Facebook, Instagram, Airbnb and more. Copy the text, paste it, get a suggestion. No connection, no access to your accounts needed.
You stay in control
StarReview never posts anything itself. You see the suggestion, adjust it, and decide what actually goes live. You copy the finished reply back to the platform.
Included in your subscription
Connect every channel, you only pay for answering. Your subscription includes 50 reply credits per calendar month per location, for all connected channels including Google. 1 credit per reply. Credits can be topped up and stay until used.
How it works
1
Paste the review or comment
Copy the review or comment from Facebook, Instagram, a delivery platform or any other platform and paste it into StarReview.
2
Suggestion in your voice
StarReview suggests a reply in your style and in the guest's language. For critical comments, calm and solution-focused.
3
Review and adjust
You read the suggestion, change whatever you want or generate a new one. Nothing is published without you.
4
Back to the platform
Copy the finished reply and post it where the comment lives. Done.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Does StarReview connect to my Facebook or Instagram account?
No. You copy the comment and paste it in, StarReview needs no access to your social media accounts. You copy the finished suggestion back to the platform and post it yourself.
Which platforms can I paste reviews and comments from?
Any of them. Facebook, Instagram, Airbnb and more. If you can copy the text, StarReview can suggest a reply.
Do the replies sound like my Google replies?
Yes. They use the same style profile as your review replies. While your style profile is still building, the suggestion draws on what we know about your business until there are enough examples.
What does the feature cost?
It is part of your subscription: CHF 29 per location per month with 50 reply credits per calendar month per location, for all connected channels including Google. A reply costs 1 credit, 2 with photo processing. Credits can be topped up directly in the dashboard and stay until used. Before that, try it for 7 days at CHF 0.-, no credit card.
One price. No surprises.
One price per location. Connect every channel, you only pay for replying.
Monthly
CHF 29.-
per location per month
50 reply credits included
Per calendar month and location – across every connected channel, including Google.
A standard reply without photo processing costs 1 credit. With optional photo processing, StarReview shows the required credits before generation. Unused included credits do not carry over; topped-up credits stay until used.
- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Connect every channel, you only pay for replying. See every channel
- Multiple locations in one account, one dashboard. Credits apply per location.
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Photo processing selectable
- Cancel monthly, no minimum term
Start a 7-day trial for CHF 0.-
20 reply credits included. No credit card required.
Swiss provider, nDSG & GDPR compliant Cancel monthly, no minimum term No setup fee
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
Last 6 months
Last 12 months
Last 24 months
All reviews since the beginning
The price is calculated automatically after your Google Business Profile is connected.
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-