The AI learns your style — automatically, per location

StarReview analyses your previous Google replies and learns how each location communicates. The AI knows what customers praise and criticise, and responds accordingly.

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Benefits

Automatic style analysis from day 1

When you connect your Google profile, StarReview analyses all previous replies. The AI immediately understands your tone, vocabulary and style — no manual configuration needed.

Each location has its own style

Your restaurant in Zurich responds differently to your hotel in Geneva. StarReview learns a unique reply style for each location based on actual previous replies.

Customer intelligence included

The AI analyses what your customers frequently praise and criticise. Future replies naturally reference known strengths and address known weaknesses.

Improves with every edit

When you adjust an AI reply, the AI learns from it. The more you use it, the better the replies become — like an assistant who knows you better over time.

Staff turnover? No problem.

The reply style belongs to the location, not a person. When an employee leaves, the quality of replies remains identical — the AI has learned the location's style.

No generic phrases

Thanks to style learning and customer intelligence, replies sound like they were written by you — not by a chatbot. The AI knows your business and your customers.

How it works

Connect Google profile

StarReview reads all previous reviews and your replies to them.

Style is analysed

The AI analyses your reply style: tone, vocabulary, structure, salutation. Per location and per star rating.

Customer feedback is evaluated

What do customers praise? What do they criticise? The AI creates a strengths/weaknesses profile for each location.

Replies sound like you

From the very first new review, the AI replies in your style — with knowledge of your strengths and areas for improvement.

Unanswered reviews cost you money

89%

read reviews first

Before visiting your business, customers check your Google reviews

BrightLocal, 2024

3×

more trust

Businesses that reply are perceived as three times more trustworthy

BrightLocal, 2024

+12%

more revenue

Just half a star more brings up to 12% more revenue

Harvard Business School, 2016

68%

come back

When you respond to criticism, 68% give your business a second chance

ReviewTrackers, 2022

Every week without replies, you're losing potential customers.

Frequently asked questions

How does the AI learn my style?

When you connect your Google Business Profile, StarReview reads all previous reviews and your replies. These are stored as style examples, separated by location, star rating and language. The AI uses these examples as templates for future replies.

What if I don't have any previous replies?

No problem. The AI starts with a professional default style and then learns from every adjustment you make. After just a few edits, replies are already tailored to your style.

Does the AI also learn from negative reviews?

Yes. The AI learns separately for each star rating. The tone for a 1-star reply deliberately differs from a 5-star reply. The AI knows how your location responds to criticism and how to praise.

What happens when staff change?

Nothing. The reply style is tied to the location, not a person. Even if the manager changes, the AI continues to reply in the location's style — consistent and professional.