Google and TripAdvisor reviews for your restaurant, answered professionally
Your guests leave reviews. StarReview prepares a professional reply draft in your style, in your guest's language. You approve every reply. You focus on the kitchen.
Start a 7-day trial for CHF 0.-Connect Google Business Profile
Why review management matters for Restaurants
Guests read reviews before they book
99% of Swiss consumers use online reviews as an information source (Splendid Research 2024). Restaurant choice is no exception, and unanswered reviews signal a lack of interest.
Replies win bookings
63% of guests are more likely to book when you respond to the majority of reviews. With personalised replies that rises to 77% (TripAdvisor / Ipsos-MORI).
There's no time in the daily routine
Between the kitchen, service and procurement, there's no time for review management. StarReview prepares reply drafts around the clock.
Response Rate Study 2026
The typical Swiss restaurant answers only 8% of its Google reviews
median response rate
never reply
of small restaurants (10-49 reviews) never reply
StarReview Response Rate Study 2026: 1772 Swiss restaurants, publicly visible Google reviews, May to July 2026. Read the full study
How StarReview replies for Restaurants
Real examples, automatically generated, in your style.
Fantastic dinner! The risotto was heavenly and the service was very attentive. We'll definitely be back!
Dear Anna, thank you so much for your wonderful review! We're delighted that you enjoyed the risotto and felt welcome with us. We look forward to your next visit!
Long wait, cold food and the service was unfriendly. Very disappointing for the price.
Dear Peter, we sincerely apologise that your visit did not meet our standards. We have spoken with our service team and adjusted our kitchen processes to prevent this from happening again. Please give us a second chance.
Why StarReview for Restaurants
Tone suited to hospitality
StarReview knows the language of hospitality: warm when praised, empathetic when faced with criticism about wait times, service or food.
Replies in all national languages
Tourists review in English, regulars in German. StarReview replies automatically in the guest's language.
Approval for every review
By default you approve every reply before publication. Per-star auto-publishing is opt-in in Settings.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
One price. Every channel.
One price per location. 50 reply credits per month. Every channel.
CHF 261.-
per location per year
CHF 21.75 per location per month
CHF 261.- per year
Illustrative calculation. You select the individual locations in the subscription.
50 reply credits per location per month.
See every channel- StarReview learns your style from past and future replies
- Uses your website details. Mentions services and locations when relevant.
- Creates replies in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies
- Multiple locations in one dashboard
- Daily email with new reviews and ready-to-send reply suggestions
- Reply style adjustable per star level
- Optional photo processing
Cancel monthly, no minimum term
Frequently asked questions
How does StarReview work for restaurants?
StarReview connects to your restaurant's Google Business Profile. New reviews are automatically detected and a personalised StarReview Suggestion is prepared. By default you approve every reply before it goes live; you can optionally enable automatic publishing per star rating. You approve every reply before publication or enable per-star auto-publishing in Settings.
How does StarReview adapt replies for a restaurant?
StarReview uses specific details about food, service, and atmosphere together with the restaurant's style profile. You review each draft or enable automatic publishing for selected star ratings.
What does StarReview cost for a restaurant?
StarReview costs CHF 29 per location per month, flat. Included are 50 reply credits per calendar month per location, across all connected channels. Billed annually it is CHF 261 per location per year, 3 of 12 months free (25%).
Does StarReview work with reviews in other languages?
Yes. StarReview detects the review language automatically and replies in the same language. Supported languages: German, French, Italian and English.
Directly connected platforms
Connect your channels, drafts appear on click
StarReview finds unanswered Google reviews, and the reply draft appears on click, in your style.
Start a 7-day trial for CHF 0.-