Full control over negative reviews
Positive reviews are answered automatically. For 1–2 stars, you receive 3 suggestions and decide yourself — by email or in the dashboard.
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Benefits
3 suggestions to choose from
For negative reviews, the AI generates 3 different reply suggestions. Different approaches, different tones. You pick the best one.
Instant notification
You are notified by email as soon as a negative review comes in. React quickly without constantly checking the dashboard.
Customise before publishing
Choose a suggestion and adapt it. The AI learns from your changes and improves with every future reply.
Empathetic with criticism
The AI uses an especially empathetic tone for negative reviews: apologetic, solution-oriented and never defensive.
Configurable per star level
Define from which star rating you want to review manually. Default: 1–2 stars manual, 3–5 automatic.
Or fully automatic
If you prefer, you can also enable fully automatic replies for all reviews — including negative ones.
How it works
Negative review detected
StarReview detects a 1–2 star review and analyses the content.
3 suggestions generated
The AI creates 3 different reply suggestions with various approaches.
You are notified
By email, you receive the review and the 3 suggestions. One click is enough to approve.
Publication
After your approval, the reply is published on Google with a natural delay.
Unanswered reviews cost you money
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 2024
3×
more trust
Businesses that reply are perceived as three times more trustworthy
BrightLocal, 2024
+12%
more revenue
Just half a star more brings up to 12% more revenue
Harvard Business School, 2016
68%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022
Every week without replies, you're losing potential customers.
Frequently asked questions
Why aren't negative reviews answered automatically?
Negative reviews require particular sensitivity. The wrong tone can make the situation worse. That's why we recommend choosing the reply yourself for 1–2 star reviews.
Can I adjust the threshold?
Yes. You can define from which star rating the manual review applies. Some customers also review 3-star reviews manually.
How quickly am I notified?
As soon as a negative review is detected, you receive an email within minutes with the review and the 3 reply suggestions.
What happens if I don't respond?
The review remains unanswered until you approve a suggestion. You receive regular reminders by email.
One price. No surprises.
Cancel monthly. All prices in CHF.
Other providers charge CHF 79–499 per month for comparable features.
Also available: clean up old reviews
Answer old reviews
One-time cleanup of all unanswered reviews. Bookable independently of the subscription.
from CHF 1.– per review
Tiered pricing
- 1–50 reviews: CHF 1.– each
- 51–200 reviews: CHF 0.50 each
- 201+ reviews: CHF 0.25 each
Choose scope
- Last 6 months
- Last 12 months
- Up to 24 months back