Hotel reviews on Google, answered professionally
Your guests review on Google, TripAdvisor and Booking. StarReview prepares reply drafts for Google reviews, in the guest's language, in your style. You approve every reply.
Connect Google, get 7 ready reply drafts for freeConnect Google Business Profile · No credit card
Why review management matters for Hotels
International guests review in different languages
Swiss hotels receive reviews in German, French, Italian and English. Answering each one manually is time-consuming and error-prone.
Reviews directly influence bookings
76% of travellers read hotel reviews before booking. An actively managed review profile leads to more direct bookings and less OTA dependency.
Multiple locations, one team
Hotel groups with multiple properties cannot assign a person for review management at every location. StarReview scales with you.
How StarReview replies for Hotels
Real examples, automatically generated, in your style.
Beautiful hotel with breathtaking views of the Alps. The breakfast buffet was outstanding. Very friendly staff!
Dear Marie, thank you so much for your wonderful review! We're delighted that you enjoyed the views and our breakfast. Our team is thrilled by your kind words. You are welcome back any time!
Room was outdated, WiFi didn't work properly, and the bathroom needed a deep clean. Not worth the price.
Dear James, thank you for your honest feedback. We sincerely apologise that the room and WiFi did not meet your expectations. We have addressed these issues with our maintenance and housekeeping teams to ensure a better experience for future guests.
Why StarReview for Hotels
Multilingual replies
Automatic language detection and replies in German, French, Italian or English. Perfect for international guests.
Multi-location management
Manage the reviews of all your hotels from one place. Each location receives individual, location-specific replies.
Weekly review report
Receive a summary every Monday of all new reviews, trends and your average rating by email.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
One price. No surprises.
One plan. The price per business drops as you connect more locations.
Other providers charge CHF 79-499 per month for comparable features.
Starter
For 1 business
CHF 39.-
/month
Growth
For 2-4 businesses
CHF 29.-
/business/month
Scale
5+ businesses
CHF 19.-
/business/month
- StarReview learns your style from past and future replies New
- Uses your website details. Mentions services and locations when relevant. New
- Replies automatically in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies New
- 20 replies per month for other platforms like TripAdvisor, Booking.com, Yelp, Facebook and Instagram New
- Unlimited replies to Google reviews
- Multiple locations in one account; price drops automatically from 2 and 5 locations
- Daily email with new reviews and ready-to-send reply suggestions
- Negative reviews stay manual by default. Optional automation by star rating.
- Reply style adjustable per star level
- QR code, review link and print-ready cards to collect more reviews Included
- Photo processing for Google reviews, up to 2 photos per review Optional, not included
- Cancel monthly, no minimum term
7 ready reply drafts for freeConnect your Google Business Profile and get drafts for real Google reviews.You decide what gets published.
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
The price is calculated automatically after your Google Business Profile is connected.
Frequently asked questions
How does StarReview work for hotels?
StarReview connects to your hotel's Google Business Profile. Every new review is automatically analysed and answered with a personalised reply in the guest's language.
Can StarReview manage multiple hotels at once?
Yes. With the Growth or Scale plan, you can manage 2 or more locations. Each hotel receives individual replies based on the specific feedback.
What does StarReview cost for hotels?
For a single hotel CHF 39/month. For 2-4 hotels CHF 29/location/month. From 5 hotels CHF 19/location/month. Ideal for hotel chains.
Does StarReview reply to English reviews?
Yes. StarReview detects the language automatically and replies in German, French, Italian or English. Perfect for international guests.
Prepare 7 ready reply drafts for free
StarReview finds unanswered Google reviews and prepares reply drafts in your style.
Connect Google, get 7 ready reply drafts for free