Google reviews for your shop, answered professionally
Customers review your store on Google. StarReview prepares a professional, friendly reply draft for every review, in your style. You approve every reply.
Connect Google, get 7 ready reply drafts for freeConnect Google Business Profile · No credit card
Why review management matters for Retail
Customers research online before visiting the shop
87% of consumers read Google reviews before visiting a local business. Your online reputation determines whether customers come to you or go to the competition.
Every review is visible to everyone
An unanswered negative review about selection, prices or service puts off new customers. A professional reply turns the impression around.
No time in the shop for online management
Between customer advice, deliveries and the till, there's no time for review management. StarReview handles it for you.
How StarReview replies for Retail
Real examples, automatically generated, in your style.
Great selection and excellent advice! The staff member took plenty of time. Happy to come again.
Dear Heidi, thank you so much for your lovely review! We're glad you enjoyed our selection and the advice. We look forward to your next visit!
Return was refused even though the product was defective. Staff were unfriendly and uninterested.
Dear Kurt, we're sorry you had this experience. It doesn't meet our customer service standards. We've discussed the incident with our team. Please contact us directly so we can find a solution.
Why StarReview for Retail
Professional tone for retail
StarReview understands topics like selection, advice, pricing and returns, and responds appropriately and customer-focused.
Cross-branch management
For chains and multi-branch businesses: manage all locations centrally, each location receives individual replies.
Greater positive visibility
Quick, friendly replies to positive reviews increase your visibility in Google Search.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
One price. No surprises.
One plan. The price per business drops as you connect more locations.
Other providers charge CHF 79-499 per month for comparable features.
Starter
For 1 business
CHF 39.-
/month
Growth
For 2-4 businesses
CHF 29.-
/business/month
Scale
5+ businesses
CHF 19.-
/business/month
- StarReview learns your style from past and future replies New
- Uses your website details. Mentions services and locations when relevant. New
- Replies automatically in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies New
- 20 replies per month for other platforms like TripAdvisor, Booking.com, Yelp, Facebook and Instagram New
- Unlimited replies to Google reviews
- Multiple locations in one account; price drops automatically from 2 and 5 locations
- Daily email with new reviews and ready-to-send reply suggestions
- Negative reviews stay manual by default. Optional automation by star rating.
- Reply style adjustable per star level
- QR code, review link and print-ready cards to collect more reviews Included
- Photo processing for Google reviews, up to 2 photos per review Optional, not included
- Cancel monthly, no minimum term
7 ready reply drafts for freeConnect your Google Business Profile and get drafts for real Google reviews.You decide what gets published.
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
The price is calculated automatically after your Google Business Profile is connected.
Frequently asked questions
How does StarReview work for retailers?
StarReview connects to your shop's Google Business Profile. Every new review is analysed and a friendly, personalised reply draft is prepared. You approve by default; per-star auto-publishing is optional in Settings.
Can StarReview handle multiple branches?
Yes. With the Growth or Scale plan, you manage all branches centrally. Each location receives individual replies based on the specific feedback.
What does StarReview cost for retailers?
For a single shop CHF 39/month. For 2-4 branches CHF 29/location/month. From 5 branches CHF 19/location/month.
What types of shops does StarReview work for?
StarReview works for all retailers with a Google Business Profile: fashion shops, electronics stores, bookshops, florists, bakeries, butchers and more.
Prepare 7 ready reply drafts for free
StarReview finds unanswered Google reviews and prepares reply drafts in your style.
Connect Google, get 7 ready reply drafts for free