Answer Smood reviews without any extra workload
Paste a Smood review into StarReview and get a reply draft in your voice. You copy the reply and publish it yourself through your partner access.
Connect Google, get 7 ready reply drafts for freeConnect Google Business Profile · No credit card
Benefits
Paste instead of connect
No Smood account to link: you paste the text of the review and get a draft right away.
Swiss delivery platform
Smood delivers across Switzerland. Reviews there are seen by exactly the guests who might order from you next.
Works for short delivery reviews too
Delivery reviews are often brief. StarReview still turns them into a personal reply that responds to the specific feedback.
Included in your allotment
Smood replies count towards the shared allotment of 20 per paid location per month; very long reviews count double.
How it works
Paste the review
Copy the text of the Smood review and paste it into StarReview's paste-in tool.
Review the draft
StarReview prepares a reply draft in your voice. You adjust it if needed.
Publish through your partner access
Copy the reply and publish it through your partner access, where the platform provides for replies from businesses.
Replies turn reviews into your strongest asset
89%
read reviews first
Before visiting your business, customers check your Google reviews
BrightLocal, 202468%
come back
When you respond to criticism, 68% give your business a second chance
ReviewTrackers, 2022<24h
hours, not days
The response window customers expect in 2026. On every review.
Every reply is a public signal that you read, listen, and care.
Frequently asked questions
Does StarReview connect to my Smood account?
No, deliberately not. You paste the review as text; StarReview needs neither credentials nor a connection.
Does StarReview pick up new Smood reviews by itself?
No. Smood runs through the paste-in tool: you paste the review yourself. Automatic detection is available for Google, TripAdvisor, Booking.com, Expedia and HolidayCheck.
How do I publish the reply?
You copy the finished draft and publish it through your partner access, where the platform provides for replies from businesses.
Is replying on delivery platforms worth it?
Yes. Reviews help decide who gets the order. A visible, personal reply to praise or criticism sets your business apart from places that never respond.
What style are the drafts written in?
Your voice. StarReview uses the same learned style as your Google replies.
How many Smood replies are included?
Smood replies count towards the shared allotment of 20 per paid location per month. Very long reviews count double.
Does StarReview reply in the language of the review?
Yes. The language is recognised and the reply written in German, French, Italian or English, including reviews from French-speaking Switzerland.
Does this work for other delivery platforms too?
Yes. The paste-in tool works the same way for Uber Eats, Just Eat (eat.ch) and other platforms where your business gets reviewed.
One price. No surprises.
One plan. The price per business drops as you connect more locations.
Other providers charge CHF 79-499 per month for comparable features.
Starter
For 1 business
CHF 39.-
/month
Growth
For 2-4 businesses
CHF 29.-
/business/month
Scale
5+ businesses
CHF 19.-
/business/month
- StarReview learns your style from past and future replies New
- Uses your website details. Mentions services and locations when relevant. New
- Replies automatically in the reviewer's language (DE, FR, IT, EN)
- Specific to every review, no generic template replies New
- 20 replies per month for other platforms like TripAdvisor, Booking.com, Yelp, Facebook and Instagram New
- Unlimited replies to Google reviews
- Multiple locations in one account; price drops automatically from 2 and 5 locations
- Daily email with new reviews and ready-to-send reply suggestions
- Negative reviews stay manual by default. Optional automation by star rating.
- Reply style adjustable per star level
- QR code, review link and print-ready cards to collect more reviews Included
- Photo processing for Google reviews, up to 2 photos per review Optional, not included
- Cancel monthly, no minimum term
7 ready reply drafts for freeConnect your Google Business Profile and get drafts for real Google reviews.You decide what gets published.No credit card, no commitment.
Existing reviews
Already have unanswered reviews? Catch up in one go.
StarReview can generate reply drafts for existing Google reviews from the last 6, 12 or 24 months, or all unanswered reviews.
The price is calculated automatically after your Google Business Profile is connected.
Have 7 ready reply drafts prepared for free
StarReview finds unanswered Google reviews and prepares fitting reply suggestions in your style.
Connect Google, get 7 ready reply drafts for freeOther platforms
Same inbox, same voice.